FAQ

All parcels are collected and sent to your orders, all products from Thailand, and is not physically possible to send cash on delivery to another country with the Post, so that payment only once through the system PayPal.

Site administrator.

All parcels are collected and sent to your orders! And as experience shows, in fact, the order is delayed due to the assembly of products in Thailand and customs in your Country.

Maybe the absence of goods in stock, and will have time to buy a new batch of 2-3 days.
Check the status in your account to send orders to the post office or wait for the letter of the date of dispatch of the order.

Site administrator.

Order processing takes less than 24 hours (except weekends and holidays), but after sending payment may take 1- 3 working days depending on the volume of parcels and procurement stage to order, in any case, we try to do everything as quickly as possible.

Site administrator.

When ordering, you enter your e-mail address and telephone number. After ordering you to mail a confirmation letter with your order number. The letter indicates that your order has been received and will soon be processed and shipped. Please check the details in the letter again. If you have incorrectly entered the address or name, please contact us by mail or email - thaismoothe@gmail.com

Site administrator.

Check your e-mail for any emails from us.  After sending your order compulsorily sent tracking number, so you can follow the movement of your parcel. Each parcel is photographed and the photos available on request.
You can enter tracking number, if you paid for it then, and track the package : http://track.thailandpost.co.th/tracking/

Site administrator.

For advice on the product you can click on the link (on every page in the product) "ask a question" at the price of the goods. The same question can be asked in a live or off-line communication in the box at the bottom left..

You can ask your question directly to the watzap manager. By clicking on the Watsap icon.

Site administrator.

Yes, you can make a gift to your friend, relative, colleague through our store. In this case, when ordering you must specify the name and delivery address of your friend \ relative and sending after payment you will be sent to the address you specify, you will also be duplicated tracking number (problems of return, and we do not accept refunds, you will receive a check and a photo of the parcel, on this our obligations will be exhausted)...

Site administrator.

When ordering some products online from overseas: you must know the conditions of work of customs in your country, visit different countries, restrictions on the importation of a large quantity of goods or no more than what amount per month per person, we put in the package a cover sheet with a list of your order to ensure all compliance with the law on our side.

By ordering any goods that are for some reason banned for importation in your direction, you take full entire responsibility for the parcel, the store has the right to refuse compensation.

Store Manager.